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  Hours

  Monday-Saturday- 10:00am - 9:00pm
  Sunday 11:00am-7:00pm
  Department Stores, Restaurants and Service Hours may vary.

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  Wireless (Wi-fi) Internet

  Mall at Bay Plaza offers complimentary wireless internet to our shoppers. Any shopper with a Wi-Fi enabled smartphone, tablet or laptop can easily log onto the Wi-Fi network. All shoppers have to do is open their web browser and find our network from the available list of wireless networks to get onto the Mall at Bay Plaza landing page. All shoppers that choose to use the Wi-Fi network at this mall must agree to Mall at Bay Plaza Terms & Conditions of Use prior to using this free service.

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  ATM

  Located throughout the mall. See mall map for locations.

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  Bay Plaza Tesla Supercharger Station

  Next time you’re at The Mall at Bay Plaza stop by for a charge while you shop & dine! Located in Macy’s Parking Garage on Level 2. Supercharge is only available to Tesla vehicles. We have a total of 12 posts available for your convenience.

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  Baby Changing Stations

  For your families’ convenience, baby changing stations are available inside both men’s and women’s mall restrooms.

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  Wheelchairs (Complimentary)

  Wheelchairs are available at the Guest Services counter on a first-come, first-service basis. Wheelchairs are complimentary for use. A valid form of picture identification is required to borrow a wheelchair.

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  Lost and Found

  Lost and found services are available at Mall at Bay Plaza Guest Services on the first level. Associates maintain a log, for 30 days, of items found in the mall’s public places and stores. Individual stores may also maintain independent Lost and Found and you should inquire therein.

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  Parking

  The Mall at Bay Plaza offers guests 1,800 parking lot spaces at affordable rate of $3.00 ALL day. Handicapped spaces are available. Any customer needing special assistance is encouraged to contact the Guest Services desk at or 718-208-2750. Parking rates: All day $3.00 For more information please call us 718-208-2753

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  Taxi Transportation

  Authorized Taxi service is Best Deal Car Service. Taxi cab service is available near the mall entrance in front of Athome and Stop + Shop. Contact Best Deal Car Service at (718) 798-5555. Look for the Best Deal Logo. Download Best Deal Mobile App from the App store or Google play store.

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  Bus Stop

  Convenient bus stops are located outside of the mall’s main entrance. MTA ticket vending machines are located next to the bus stop. See more Info

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  Mobile website on any device

  Mall at Bay Plaza mobile Website can help you find your favorite stores, dining and entertainment options closest to you. You’ll be able to check out the latest deals and events directly from your mobile smartphone.

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  Visitor Bureau

  Welcoming our visitors whom are local and from afar, let us help you uncover all of the great attractions and restaurants. Just stop by the Guest Services desk for more information. Directions, guides, coupons and transportation assistance are available.

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  AUTOMATIC EXTERNAL DEFIBRILLATOR (AED)

  Located at the Guest Services desk and in the security office.

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  Shopper Assistance

  The goal of the Mall at Bay Plaza Security Department is to maintain a safe and pleasant shopping environment for our visitors and tenants. Our Security team is working for you year round with vehicle patrols in the parking lot, year round foot patrols throughout the mall, assisting in locating lost vehicles, assisting in locating lost loved ones, escort visitors and tenants upon request.

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  Guest Services

  Customers can visit Guest Services to inquire about a complementary wheelchair, pick up a coupon book, and obtain general directions/mall information during their visit. For more information contact us at info@MallatBayPlaza.com.

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  Management Office

  Hours: Monday-Friday 9am-5pm
  Telephone: (718) 208-2750 or (718) 208-2751

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  Security

  If you see or experience anything you consider to be unusual or unsafe, we earnestly request that you report it immediately to one of our Guest Assistance personnel so we can address the issue quickly. To report something, please Call for Assistance; contact a Guest Assistance team member you see, or telephone the Security office at (718) 208-2747.

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  Guest Assistance

  Bay Plaza Guest Assistance personnel are at the ready to assist you:
  Lost Vehicles: If you need help locating your parked vehicle, we are available to assist.
  Lost Children: Our Guest Assistance personnel will immediately help whenever a child is reported lost while visiting Bay Plaza. Escort to Vehicle Services: Contact the Guest Assistance office in person or by telephone at (718) 208-2750.

• Code of Conduct

  Mall at Bay Plaza & Bay Plaza Shopping Center Code of Conduct

• Solicitation/Charitable Donations

  Commercial Solicitation: Our tenants are focused during the business day on providing services to their customers and clients. It is at their preference that solicitation is prohibited on Bay Plaza property. If you have a business offering you believe may be of interest to tenants at Bay Plaza, please use the telephone number or mailing address found on their individual tenant page to request an appointment to present your materials.

• Discrimination Policy

  Bay Plaza is committed to providing an environment that is free from any form of discrimination or harassment on the basis of race, ethnicity, gender, creed, religion, age, disability, sexual orientation or any other protected class. It is our mission to provide a comfortable, discrimination free shopping experience for all of our customers. Serving customers is what we are all about, and we will continue to work tirelessly to ensure that all customers feel welcome at Bay Plaza, and are treated with respect.