• Wireless (Wi-fi) Internet

    Mall at Bay Plaza offers complimentary wireless internet to our shoppers. Any shopper with a Wi-Fi enabled smartphone, tablet or laptop can easily log onto the Wi-Fi network. All shoppers have to do is open their web browser and find our network from the available list of wireless networks to get onto the Mall at Bay Plaza landing page. All shoppers that choose to use the Wi-Fi network at this mall must agree to Mall at Bay Plaza Terms & Conditions of Use prior to using this free service.

  • ATM

    Located throughout the mall. See mall map for locations.

  • Baby Changing Stations

    For your families’ convenience, baby changing stations are available inside both men’s and women’s mall restrooms located on the third level.

  • Device Charging Stations

    You can charge your phone while you are shopping. Conveniently located device charging stations allow visitors to charge their phone, tablets and other devices while enjoying the mall.

  • Wheelchairs (Complimentary)

    Wheelchairs are available the Guest Services on a first-come, first-service basis. Wheelchairs are complimentary for use. A valid form of picture identification is required to borrow a wheelchair.

  • Lost and Found

    Lost and found services are available at Mall at Bay Plaza Guest Services on the first level. Associates maintain a log, for 60 days, of items found in the mall’s public places and stores. Individual stores may also maintain independent Lost and Found and you should inquire therein.

  • Parking

    The Mall at Bay Plaza offers guests 1,800 parking lot spaces at affordable rate of $3.00 ALL day. Handicapped spaces are available. Any customer needing special assistance is encouraged to contact the mall management office at Parking rates: All day $3.00 For more information please call us 718-208-2753

  • Public Transportation

    Taxi cab service is available near the mall entrance. For additional information, please contact or Best Deal Car Service at (718) 798-5555

  • Bus Stop

    Convenient bus stops are located outside of the mall’s main entrance. MTA ticket vending machines are located next to the bus stop.

  • Mobile website on any device

    Mall at Bay Plaza mobile Website can help you find your favorite stores, dining and entertainment options closest to you. You’ll be able to check out the latest deals and events directly from your mobile smartphone.

  • Visitor Bureau

    Welcoming our visitors whom are local and from afar, let us help you uncover all of the great attractions and restaurants. Just stop by the Guest Services desk for more information. Directions, guides, coupons and local tips and transportation assistance are available.


    Located at the Guest Services desk and in the security office.

  • Shopper Assistance

    The goal of the Mall at Bay Plaza Security Department is to maintain a safe and pleasant shopping environment for our visitors and tenants. Our Security team is working for you year round with vehicle patrols in the parking lot, year round foot patrols throughout the mall, vehicle jump starts, assisting in locating lost vehicles, assisting in locating lost loved ones, escort visitors and tenants upon request, plus the security team is trained in CPR and basic first aid.

  • Guest Services

    Customers can visit Guest Services to inquire about a complementary wheelchair, pick up a coupon book, and obtain general directions/mall information during their visit. For more information contact us at

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Today’s Hours 10:00 - 9:30